Terms & Conditions
Welcome to TMK Logistics Services. These Terms & Conditions govern your access to and use of the TMK website (tmk.sa) and the logistics, freight, transportation, and related services provided by TMK Logistics Services.
By accessing our website, submitting an inquiry, requesting a quotation, or engaging our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About TMK Logistics Services
TMK Logistics Services provides logistics and freight-related services, which may include transportation, freight forwarding, air freight, sea freight, land transportation, customs-related coordination, cargo handling, warehousing, and other logistics solutions depending on the service requested.
Specific services provided to a customer may be subject to additional terms, quotations, agreements, shipping documents, or service-specific conditions.
2. Use of Our Website
You agree to use tmk.sa only for lawful purposes and in a manner that does not:
Violate applicable laws or regulations
Infringe the rights of TMK or any third party
Attempt to gain unauthorized access to our website or systems
Introduce malicious software, viruses, or harmful code
Interfere with the operation or security of our website
Submit false, misleading, or fraudulent information
TMK reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Quotations and Estimates
Any quotation, estimate, rate, or pricing information provided by TMK is based on the information available to us at the time of preparation.
Quotations may be affected by factors including, but not limited to:
Cargo type and dimensions
Cargo weight and volume
Origin and destination
Transportation method
Fuel costs
Carrier charges
Customs duties and taxes
Port, terminal, storage, or handling charges
Documentation requirements
Currency fluctuations
Changes in carrier or third-party charges
Unless expressly stated otherwise, a quotation does not constitute a guarantee that services will be provided at the quoted price indefinitely.
A quotation may be subject to confirmation before the shipment or service is accepted.
4. Customer Responsibilities
Customers are responsible for providing accurate, complete, and timely information required to arrange logistics services.
This may include:
Accurate shipper and consignee information
Correct pickup and delivery addresses
Accurate cargo descriptions
Correct weight and dimensions
Required shipping and commercial documents
Information regarding the nature and value of the cargo
Any special handling requirements
Information concerning dangerous, restricted, fragile, or regulated goods
The customer is responsible for any delays, additional costs, losses, or complications resulting from inaccurate, incomplete, or misleading information.
5. Prohibited and Restricted Goods
Customers must inform TMK before booking or transporting any goods that are dangerous, hazardous, restricted, prohibited, controlled, or subject to special transportation requirements.
Depending on applicable laws, regulations, carrier policies, and destination requirements, certain goods may not be accepted for transportation.
TMK reserves the right to refuse, suspend, or cancel the transportation of any shipment that we reasonably believe violates applicable laws, regulations, carrier requirements, customs requirements, or safety standards.
6. Shipping and Transportation
Transportation services may be performed by TMK or by third-party carriers, subcontractors, freight operators, airlines, shipping lines, trucking companies, warehouses, customs providers, or other logistics partners.
Transit times provided by TMK are estimates unless expressly agreed otherwise in writing.
Delays may occur due to circumstances including:
Weather conditions
Traffic or road conditions
Port congestion
Airport or airline disruptions
Customs inspections or clearance delays
Government requirements
Carrier delays
Equipment availability
Documentation issues
Security restrictions
Labor disputes
Force majeure events
TMK will make reasonable efforts to communicate significant delays when information is available.
7. Customs and Regulatory Requirements
Where customs clearance or related services are requested, the customer is responsible for providing accurate documentation and information required by the relevant authorities.
Customs duties, taxes, government fees, inspection charges, storage charges, demurrage, detention, and other applicable costs may be charged separately unless expressly included in the agreed quotation.
TMK does not guarantee customs clearance within a specific period because clearance is subject to the decisions, procedures, requirements, and processing times of the relevant authorities.
8. Cargo Packaging and Labeling
Customers are responsible for ensuring that cargo is appropriately packed, secured, marked, and labeled for the selected method of transportation.
Where packaging services are provided by TMK, the scope and responsibility for such services will be determined by the applicable quotation or service agreement.
TMK may refuse cargo that is inadequately packaged or presents a reasonable risk to people, property, equipment, or other shipments.
9. Cargo Damage, Loss, or Delay
TMK will take reasonable measures to handle shipments in accordance with the agreed service.
However, transportation and logistics services may involve risks outside TMK’s direct control, particularly where third-party carriers, ports, airports, customs authorities, warehouses, or other service providers are involved.
Any claim relating to loss, damage, shortage, or delay must be submitted within the applicable period specified in the relevant service agreement, shipping document, carrier terms, or applicable law.
Where applicable, claims may be subject to the terms and liability limitations of the relevant carrier, shipping document, convention, or transportation agreement.
10. Insurance
Customers are responsible for determining whether cargo insurance is appropriate for their shipment.
Unless expressly agreed in writing, TMK does not represent that a shipment is fully insured against loss, damage, theft, delay, or other risks.
Customers may be required to arrange appropriate cargo insurance depending on the nature and value of the shipment.
11. Payments and Charges
Customers are responsible for paying all agreed service charges and any applicable additional costs.
Additional charges may arise from circumstances including:
Changes to shipment specifications
Additional handling
Storage
Customs inspections
Duties and taxes
Demurrage or detention
Waiting time
Failed delivery attempts
Address changes
Special handling
Documentation requirements
Carrier surcharges
Government or port charges
Payment terms will be communicated through the applicable quotation, invoice, agreement, or other commercial documentation.
TMK reserves the right to suspend services where payments are overdue, subject to applicable agreements and law.
12. Third-Party Service Providers
TMK may use third-party service providers to deliver certain logistics services.
These may include carriers, shipping lines, airlines, trucking companies, customs agents, warehouses, ports, terminals, technology providers, and other logistics partners.
Third-party services may be subject to the provider’s own terms, conditions, limitations, and policies.
13. Website Content
We make reasonable efforts to ensure that information published on tmk.sa is accurate and up to date.
However, website content may contain general information and is not intended to constitute a binding quotation or contractual commitment unless expressly stated.
TMK reserves the right to modify, update, or remove website content at any time without prior notice.
14. Intellectual Property
All content on tmk.sa, including but not limited to:
Logos
Brand names
Text
Graphics
Images
Icons
Designs
Website layouts
Videos
Other materials
is owned by or licensed to TMK Logistics Services unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
15. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not mean that TMK endorses or accepts responsibility for the content, availability, security, or practices of those websites.
Your use of third-party websites is subject to their respective terms and privacy policies.
16. Limitation of Liability
To the extent permitted by applicable law, TMK Logistics Services shall not be responsible for losses, damages, delays, or costs resulting from circumstances beyond our reasonable control or from information supplied incorrectly by the customer.
Where TMK’s services involve third-party carriers or service providers, liability may also be subject to the applicable carrier terms, transportation documents, conventions, agreements, and legally applicable limitations.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
17. Force Majeure
TMK shall not be considered in breach of these Terms & Conditions for failure or delay in performing an obligation where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
Natural disasters
Severe weather
War or armed conflict
Government actions
Epidemics or pandemics
Strikes or labor disputes
Port or airport closures
Transportation disruptions
Customs restrictions
Civil unrest
Fire
Flood
Power or telecommunications failures
Cybersecurity incidents
Carrier disruptions
Other events beyond reasonable control
TMK will make reasonable efforts to mitigate the impact of such events where practicable.
18. Privacy
Information submitted through our website or in connection with our services may be processed in accordance with our Privacy Policy.
By using our website or submitting information to us, you acknowledge that you have reviewed our applicable privacy practices.
19. Changes to These Terms
TMK Logistics Services may update these Terms & Conditions from time to time.
Updated terms will be published on this page and will include a revised “Last Updated” date.
Your continued use of the website or services following the publication of updated terms constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
20. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, unless otherwise required by an applicable agreement or mandatory law.
Any dispute arising in connection with these Terms & Conditions or the services provided by TMK shall be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia, unless otherwise agreed in writing or required by applicable law.
21. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
22. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us:
TMK Logistics Services
Phone / WhatsApp: +966 53 936 6812
General Enquiries: Info@tmk.sa
Sales & Quotes: Sales@tmk.sa
Address: Jeddah, Saudi Arabia
Business Hours: Sunday–Thursday, 8:00 AM–5:00 PM